Privacy policy

Privacy Policy — euGo

euGo operates this website and store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a secure and curated shopping experience.

Our Services are powered by Shopify, which enables us to provide and manage the online platform through which you browse and make purchases.

This Privacy Policy explains how euGo collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.
If there is any inconsistency between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy will govern the collection, processing, and disclosure of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described below.

1. Personal Information We Collect

When we use the term “personal information”, we refer to any information that identifies, relates to, or can reasonably be linked to you. This does not include anonymized or de-identified information.

Depending on your interaction with our Services and applicable laws, we may collect or process the following categories of personal information:

  • Contact details: name, billing/shipping address, phone number, and email address.

  • Financial information: payment details (credit/debit card, transaction data).

  • Account information: username, password, preferences, and settings.

  • Transaction history: items viewed, added to cart, purchased, returned, or exchanged.

  • Communications: information you share with us through emails or customer support.

  • Device data: browser type, IP address, device ID, and connection information.

  • Usage data: your browsing behavior, pages visited, and interactions with our Services.

2. How We Collect Personal Information

We collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, or communicate with us.

  • Automatically, through cookies, analytics tools, and similar technologies.

  • From service providers, including Shopify, who assist in processing payments, managing orders, and hosting the site.

  • From business partners or third parties, in accordance with applicable privacy laws.

3. How We Use Your Personal Information

We use your personal information to:

  • Provide, fulfill, and improve our Services and customer experience.

  • Process orders, returns, exchanges, and payments.

  • Send updates, confirmations, and service-related notifications.

  • Personalize your shopping experience and recommend related products.

  • Conduct marketing and promotional campaigns (when consent is given).

  • Ensure site security and prevent fraud or unauthorized activity.

  • Comply with legal and regulatory obligations.

4. How We Share Personal Information

We may share your personal information in the following circumstances:

  • With Shopify, our e-commerce platform and service provider.

  • With third-party partners (shipping, analytics, payment processing) who help us operate the business.

  • With marketing and advertising partners (e.g., Google or Meta), for targeted ads and promotions, where allowed by law.

  • When required by law or legal process, or to protect our rights, property, and users.

  • During a business transition (e.g., merger, acquisition, or restructuring).

We do not sell your personal information.

5. Relationship with Shopify

Our store is hosted by Shopify, which also processes certain data to help us deliver Services.
Shopify may collect and use your personal information for its own legitimate business purposes (e.g., analytics, fraud prevention, or service improvement).

To learn more about how Shopify handles your data, visit:
👉 Shopify Privacy Policy

If you wish to exercise your privacy rights related to Shopify’s data processing, you can contact them directly via their Privacy Portal.

6. Cookies and Tracking

We use cookies and similar technologies to analyze site traffic, remember preferences, and improve your experience.
You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Maintain your account and order records,

  • Comply with legal obligations,

  • Resolve disputes, and

  • Enforce our policies and agreements.

8. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent or opt out of targeted marketing.

  • Request data portability.

You can exercise these rights by contacting us at the email below.
We will verify your identity before processing your request, as required by law.

9. Security

We use industry-standard safeguards to protect your personal information. However, no method of transmission or storage is completely secure. We encourage you to keep your account credentials confidential and avoid sharing them with others.

10. International Transfers

Your information may be stored and processed in countries outside your own (including the U.S.), where privacy laws may differ.
We rely on recognized legal mechanisms such as the EU Standard Contractual Clauses to protect transferred data.

11. Children’s Privacy

Our Services are not directed to minors, and we do not knowingly collect personal data from individuals under 16 years old. If you believe a child has provided us information, please contact us for deletion.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here with a revised “Last Updated” date.

13. Contact

For any privacy-related questions or concerns, please contact us:
📩 eugo@eugocraft.com
📍 1323 Broadway, Burlingame, CA 94010, United States