Terms of service
Terms of Service euGo
Welcome to euGo
By accessing or purchasing from our online store (https://eugocraft.com), you agree to the following terms and conditions.
Please read them carefully before placing an order.
1. General
All euGo products are handcrafted with natural materials.
Slight variations in color, leather grain, or texture are natural characteristics of genuine craftsmanship and make each item unique.
2. Orders and Payments
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All prices are listed in U.S. dollars (USD).
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Orders are confirmed once full payment is received.
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We reserve the right to decline or cancel any order due to limited availability, incorrect pricing, or other legitimate reasons.
3. Shipping and Fulfillment
All products are crafted and shipped from our workshop in Burlingame, California.
Delivery time may vary depending on product type — bespoke, custom, or ready-to-wear.
Customers will receive a shipping confirmation with tracking details once their order is dispatched.
4. Returns and Exchanges
Due to the handcrafted nature of our products:
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Returns are accepted only for unused and unworn items within 7 days of delivery.
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Returned items must include original packaging and proof of purchase.
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Bespoke and custom-made orders are non-refundable.
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Customers are responsible for return shipping unless otherwise stated.
5. Limitation of Liability
euGo is not responsible for any indirect, incidental, or consequential damages arising from misuse, modification, or mishandling of our products.
We are not liable for delays or damages caused by third-party shipping carriers or events beyond our reasonable control.
6. Contact
For inquiries, please contact us at:
📩 eugo@eugocraft.com
📍 1323 Broadway, Burlingame, CA 94010, United States
7. Appreciation
Thank you for supporting true craftsmanship.
Every purchase from euGo sustains the timeless art of handmade shoemaking and leatherwork.