Shipping policy

Shipping Policy – euGo

1. Processing Time

Each euGo product is handcrafted with care and precision.

  • Ready-to-Wear items are typically prepared and shipped within 3–5 business days after payment confirmation.

  • Custom and bespoke orders require additional production time, which will be communicated individually at the time of purchase.

We do not ship on weekends or U.S. public holidays.

2. Shipping Methods & Delivery

All orders are shipped from our Burlingame, California workshop using trusted carriers such as UPS, FedEx, or USPS.

Delivery times vary by destination:

  • Domestic (U.S.) orders: 3–7 business days

  • International orders: 7–21 business days, depending on customs and location

Customers will receive an email with tracking information once their order has been dispatched.

3. Shipping Costs

Shipping rates are calculated at checkout based on package weight and destination.

  • Domestic shipping: flat rate or free for selected orders

  • International shipping: calculated at actual carrier cost

4. Customs & Duties

International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their local authorities. These charges are not included in the item price or shipping cost.

5. Lost or Damaged Packages

We ensure that every order is carefully packed before shipping. However, euGo is not responsible for packages lost or damaged during transit.
Please contact the shipping carrier directly using your tracking number for assistance.

6. Contact

For shipping inquiries or special delivery requests, please contact us:
📩 eugo@eugocraft.com
📍 1323 Broadway, Burlingame, CA 94010, United States

7. Commitment

Every pair of euGo shoes and every crafted leather item carries our promise of excellence.
We appreciate your patience as each creation is prepared with genuine craftsmanship and respect for time.